Delivery & Returns

Delivery and Returns

Whether you want to find out more about our delivery options or you wish to return something to us, you can find everything you need to know below. If you still have any questions regarding delivery or returns you can contact us on 01895 825619 and we will be happy to assist!

Delivery Policy

Shipping Options

We offer a range of different shipping options including FREE standard delivery when you place an order over £100. We can also ship worldwide so please contact our sales team if you would like to place an international order.

Next working day – £15.00
Standard delivery (3-5 working days) – £9.00
Saturday delivery – £20.00
Click & Collect – FREE
Orders over £100 – FREE (3-5 working days)

Please note: Click & Collect is subject to whether we have the item in stock. Please call 01895 825619 to check before placing your order.

Non-UK Customers

Non-UK customers: we aim to get your delivery to you as quickly as possible, please allow up to 3 working days for delivery.

Top-Teks can ship worldwide and delivery charges will apply dependent on size, weight and destination. Please contact us for costs and our delivery team will work hard to find the best shipping solution for you. We regret that we cannot offer debit/credit card facilities to non-UK customers. We do accept international payments via bank transfer. If you are planning to place an order and wish to find out what shipping would be then please contact directly as [email protected]

For all shipments outside of the EU a full commercial invoice will be included to help you in customs clearance. You will however be responsible for any customs or import duties levied once the goods reach your destination country.

Please note there will be an additional surcharge on shipping batteries outside the UK. Please call us for details.

Returns

We want you to be happy with your purchase from us. If you decide that you do not want an item then you can return it to us subject to the following conditions:

The item returned within 3 days of delivery
The item is unopened, new and unused
The item is complete with all original and undamaged manufacturer documentation, manuals and packaging
Top-Teks Ltd retains the right to refuse any returns which do not meet these requirements
Items returned outside of the 3 day period will be subject to a re stock fee

Items sold as new which subsequently show problems which can attributed to manufacturing faults within one year of purchase will be repaired or replaced free of charge. The decision to repair or replace is at the discretion of Top-Teks Ltd.

Problems that can be attributed to fair wear and tear, misuse, exposure to contaminants including water or impact damage will be chargeable repairs.

If your items are damaged when you receive them please contact us immediately and we will arrange replacement or refund.

SECOND HAND/EX DEMO

We also sell items which are second hand, previously used, ex demo or similar. Condition of product and description of previous use will be clearly stated in the item description. Top-Teks may also offer a limited warranty on such items and this will also be clearly stated in the item description.

Returns

Customers wishing to return items to Top-Teks Ltd must fill in the form below to request returns authorisation. Items returned to Top-Teks without prior agreement will be refused and returned to the customer. Top-Teks accepts no liability for financial losses incurred by customers who have submitted unauthorised returns.

For some products the manufacturer offers the facility to register the product and obtain an enhanced warranty. Customers are strongly urged to register such products immediately. Unregistered customers will not receive those additional benefits.

Please Note: Top-Teks reserve the right to adjust website listings and prices. Errors in listings can be revised at any time and orders cancelled/refunded as a result.

Contact details

Main telephone: +44 (0) 1895 825619
Sales: +44 (0) 1895 855655
Email: [email protected]